Clément Goutagny, Directeur Innovation & Business Development at Mercialys (Paris)

Clément joined Mercialys (one of the top real estate companies in France and Europe, specializing in the enhancement, transformation and promotion of shopping centers) in 2015 where he is in charge of customer experience. From Ocitô, Mercialys’ e-commerce ecosystem aiming at supporting retailers’ ship-from-store activities on site, to Cap Cowork, Mercialys’ in-house coworking entity, he focuses on how to maintain shopping centers’ attractiveness and competitiveness through proven services.